Return Policy – 30 Days
We are dedicated to ensuring your satisfaction with high-quality products and exceptional service. If you’re not fully satisfied with your purchase, you may return the product within 30 days of delivery, as outlined below.
1. Return Window
- Products can be returned within 30 calendar days from the delivery date.
2. Product Condition
- Products must be in new or slightly used condition, with all original tags intact, and returned in their original packaging.
- Opened or used products are eligible for return only if defective or not as described.
3. How to Return a Product
- To initiate a return, please contact us via email at [email protected]. Our team will provide you with further instructions on how to return the product.
- A prepaid return label will be included in your package, or sent via email if necessary.
4. Return Shipping Costs
- Free return shipping is provided for all eligible returns.
- If the product is defective or not as described, we will fully cover the return shipping costs.
5. Refunds
- Once the returned product is inspected and approved, refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method unless another arrangement is agreed upon.
6. Non-Returnable Items
- Certain items are not eligible for return, including:
- Products that have been heavily used or damaged due to customer mishandling.
- Customized or made-to-order items, unless defective.
7. Restocking Fees
- No restocking fees will apply to returned products.
8. Return Address
1006 Fuzhong 3rd Rd, Shenzhen, Futian District, Guangdong Province, China, 518026
9. Contact Us
For any questions or concerns, please reach out to us at [email protected]